Provides leadership, accountability and oversight for the scope of services offered by House of Mercy. Responsibilities include but are not limited to: insuring organizational adherence to mission; effectively collaborating with governing and foundation boards to realize mission and insure financial well-being; developing the agency’s annual budget and insuring that ongoing financial performance meets expectations; strategic planning and goal attainment; care management and integration; coordination of educational programming; and, insuring adherence/compliance with all CHI/Mercy Medical Center – Des Moines/House of Mercy policies/procedures, state and federal laws/regulations, accrediting standards, and related standards of practice.
Develops, organizes, implements and evaluates all programs, in accordance with accepted professional practice and medical center policies and procedures. Provides for the means and methods to assure competent care to the population(s) served by obtaining and appropriately interpreting data, using demonstrated knowledge feedback and appropriately adapting procedures.
Develops, implements and periodically reviews all policies and procedures that guide and support the assigned services including state and federal regulations. Directs and participates in the development and implementation of client and residential care policies and protocols and provides advice and guidance in handling complicated and unique situations.
Directs and coordinates the transition planning process to facilitate continuity of care and the provision of effective client, resident and family support services.
Develops an annual operational plan (including scope of service) integrated with Mercy’s strategic plan and related departments operational plans in order to efficiently provide services.
Develops and implements short and long-term programming strategies directed at the achievement of goals and objectives through delegation to managers and staff work groups. Communicates with stakeholders the status of the organization’s operations, finances, and long-term goal implementation.
Coordinates the referral of clients, residents, and families to appropriate social service and human service agencies, health care providers, and rehabilitation facilities and organizations.
Continuously assesses and improves the organization’s performance and compliance with state and federal regulations as well as oversees performance quality improvement plan monitors and customer and employee satisfaction data to promote the maintenance of high quality and effective client/resident care.
Develops and maintains departmental staffing plan for all areas supervised, detailing appropriate employee classifications and qualifications consistent with the department’s operational plan, projected volumes, patient acuity and other relevant indicators. Participates in human resources planning providing recommendations for staffing, proactive recruitment and long-term needs. Assure compliance with staffing plan.
Provides leadership and direction for personal activities implemented to attract, retain and motivate employees (i.e., interviewing applicants, hiring staff, providing continuing education training, developing work schedules, conducting performance appraisals, recommending competitive salary adjustments, and administering discipline).
Provides necessary education, orientation and support to management team.
Assumes overall accountability for all related financial operations, including grants. Develops annual operating and capital budgets, monitors and analyzes performance and productivity and implements necessary corrective plans. Collaborates with other departments in budget preparation, determining capital priorities, monitoring and analyzing trends. Utilizes budget information in management decision-making.
Establishes and maintains effective and harmonious working relationships with staff, other medical center departments, community organizations, physicians, and others. Addresses intra- and inter-departmental issues, and participates in the coordination and implementation of interdepartmental and agency programming.
Provides leadership and direction to develop and support public relations and marketing activities.
Participates in the educational programs for students to enhance their understanding of the psychosocial aspects of care delivery.
Represents all House of Mercy programming areas while serving on various medical center and community committees, boards, task forces and work groups.
Develops professional working relationships with executive staff of area agencies.
Performs other responsibilities as requested by the Vice President of Mission Integration.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High School Diploma or GED required.
Master’s in social work or behavioral health related degree program required.
Five (5) years supervisory experience in human service and/or behavioral health programs, required.
Independently licensed master’s level prepared mental health practitioner in the State of Iowa, preferred.
Knowledgeable regarding: health care delivery systems; county, state and federal programs and services; medical terminology; behavioral health principles and theories; and health care management.
Proof of completion of Mandatory Reporter abuse training specific to population served within thirty (30) days of hire.
Valid Driver’s/Chauffeurs License required, must meet Mercy’s Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law.